Student Support Guide

• Use the Help Center in your dashboard for FAQs and role-specific guidance.
• Contact support through the Contact form on the website footer or landing page.
• Include your booking ID, payment reference, or session ID when reporting an issue.

• Bookings remain requests until a mentor accepts and payment rules are satisfied.
• Join live sessions only through the authorized join button in your dashboard.
• If a mentor is late or absent, contact support with your session ID and scheduled time.
• Repeated no-shows or abusive cancellations may affect future booking privileges.

• Submit the correct payment method, amount, transaction ID, and payer number.
• Do not submit duplicate payments while a review is still pending.
• Payment approval timelines depend on verification and admin review.

• Review certification booking, payment, and refund terms before creating a booking.
• Cancellation eligibility depends on booking status and platform review decisions.
• Keep your exam code and booking reference available for support requests.

Students must use authorized Platform channels only, treat mentors respectfully, and avoid requests that violate academic integrity. For full policy details, see the Privacy Policy and Community Guidelines.

1. 1Your account email or student readable ID.
2. 2Booking or session ID (for example SES- or CERT- references).
3. 3Payment method, TrxID, and submission date if payment-related.
4. 4A short description of the issue and any screenshots if available.